Business outcomes are, in essence, the goals set by a company to measure the success or achievement of an internal or external process. These goals can also be labelled “desired outcomes” and are a useful way of helping staff to focus on achieving customer success. It seems that most managers within a production environment have heard about the Toyota Production System and have their own view about how it can function.
Lean Consumption mapping has been developed specifically for this purpose. It looks at the two corresponding sides, producer and consumer, of each element of the transaction and classifies each part as value added, non-value added or essential non-value added. To adopt Lean Consumption, first put yourself in the customers’ shoes.
Pelican Business Services
This will help them to match the right product or service to the needs of each customer. It also means that the members of staff will … Read More